FAQ

Our duplicate menu items reflect our extensive selection in popular categories like Accessories, Bags & Cases, Belts, Blue-light glasses, and Boots. We carry multiple styles and collections within these categories to offer more choice to our fashion-forward customers.

We specialize in versatile, trend-conscious pieces that blend quality with contemporary style – from statement ankle boots to professional business shoes and comfortable house shoes. Our blue-light glasses combine fashion with function, while our accessories are carefully curated to complement modern wardrobes.

Currently, our clothing and footwear follow standard sizing, though we’re expanding our size ranges based on customer demand. Check individual product pages for specific size charts and measurements.

You can register during checkout or through our ‘Create Account’ option. Having an account lets you track orders, save favorites, and enjoy faster checkouts.

We process orders quickly (within 1-2 business days) to get your fashion items to you promptly. If you need to modify or cancel, please email [email protected] immediately with your order number.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.

Absolutely. We use industry-standard encryption and never store your full payment details. You can also choose PayPal for an additional layer of security.

We ship globally to fashion lovers worldwide, excluding some remote areas in Asia. During checkout, simply enter your address to confirm availability.

Choose between:
Standard Shipping (£12.95): Faster delivery via DHL/FedEx (10-15 days after dispatch)
Free Shipping: For orders over £50 via EMS (15-25 days after dispatch)
All orders are processed within 1-2 business days.

Once dispatched, you’ll receive a tracking number via email. Use this to follow your package’s journey from our Bristol warehouse to your doorstep.

As a global retailer, we balance speed with affordability. Our standard shipping is faster but carries a fee, while free shipping takes slightly longer to keep costs down for customers building capsule wardrobes or ordering multiple items.

We offer a 15-day return window from the date of receipt. Items must be unworn, with tags attached, and in original packaging. Initiate returns by emailing [email protected].

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable service.

Once we receive and inspect your return, refunds are processed within 5 business days and typically appear in your account within 7-10 business days, depending on your payment provider.

Our style team is available at [email protected] for any questions about our products, orders, or delivery. We aim to respond within 24 hours.

Our headquarters is at 19 Wine St, Bristol, BS2O 7MY, UK. While we don’t have a physical store, we welcome inquiries at our office address.